Return Policy

Returns (if applicable)
Once the return has been received and inspected, we will contact you to notify you of receipt. Likewise, we will also notify you of the most appropriate method for your satisfaction, whether sending the product again or making a coupon for a future purchase. purchase or refunding the amount according to the payment method you chose to place the order.

Refunds will be made on the last business Friday of each month using the payment method you chose to place the order.

If it is through Paypal it may take between 2-3 business days.

By credit card it takes between 3 and 4 business days except for Revolut and American Express cards which have a longer wait.

Savourshop, at no time, has the customer's bank details and everything depends on shopify payments, and Savourshop is not responsible for any problems that may arise over time.

Lost shipments
In the event that it does not arrive to you in the required time, and always under circumstances beyond the control of savourshop.es, please contact us urgently by email at info@savourshop.es or 0034 93 433 43 00 so that we can have adequate follow-up. and verify what could have happened.

In many cases it is advisable, first, to use and compare the tracking number that we provide on the website of our shipping provider, to see the route that the package has followed. Various factors in the delay can be: not being at home at the time of delivery, incorrect address, stored, in any of these cases we have up to 10 days to continue with the delivery, after this time, the package is returned to savorshop.es and the charges will be borne by the customer, both for the return and for subsequent shipping if necessary.

Change (if applicable)
We only make changes to the product if it is defective or damaged. In either case, we need an email attaching a photograph in order to inform our shipping provider and always within the first 24 hours. After this time, we will not be able to take care of the insurance. carries each associated package.

Shipping address in case of return:
If you have to return the product, please send it to the following address: Ramon y Cajal 56 principal Primera Barcelona Barcelona ES 08012