Frequent questions
Is it necessary to register?
No, you can place orders without being a registered member as a guest, although if you are going to be a regular customer, we advise you to register for future sessions.
I am already a customer but I am not registered?
In the move to this new website, in some cases, we have not been able to transfer all the data that we would have liked, including that of some clients. You just have to register again, we are sorry for any inconvenience this may cause you.
Do you have a minimum order?
No, there is no minimum order
Do you have a physical store? Where?
Not really, we have more and more points of sale, ask, please
I was on vacation in X country and I'm looking for such a product, can you get it?
First look by country or region if we do not already have it, in case it is not included in the catalog (there are many products but every day we try to have more? Ask us for info at info@savourshop.es or at 934334300 we will tell you We look gladly.
Do you have recipes? How can I make pad thai?
In our blog you will find many recipes and tricks, be sure to visit it
Do you do gift cards?
Yes of course
I work in restoration, do you have special prices and/or discounts?
If you filter in the search engine by catering or HORECA channel, you will see that many products are already designed for professionals like you, although they are not prohibited for other clients. Then, if later on, there is a closer collaboration between us, we tend to adapt and personalize prices, orders and deliveries
What happens if you don't have the product in stock?
We try to keep our stock up to date as much as possible but that is sometimes impossible in the online world. If the product is not in stock, we will offer you different alternatives as quickly as possible and always taking into account your maximum benefit.
Are there different brands and availability of a product?
Yes, in some products we work with different brands, this is because they are complicated products to obtain and we have to play with what arrives. In addition we always take into account the option of sending the brand of the product whose life is longer, In this way we avoid expiration problems for both the client and ourselves. The different options are always of the same quality and guarantee
Are the baklavas fresh or are they industrial?
Fresh, just taken out of the oven by pastry chefs with more than 35 years of experience, which is why they sometimes take longer to arrive than other products, because we send them freshly made.
How long does it take for my order?
Normally, when we receive the order and payment, it usually takes about 48-72 hours between placing the order and it arriving at your delivery address. However, we must keep in mind that we work with some fresh and/or very difficult to find products. which may lengthen the period. We do not usually ship fresh products, pastries or glass during the weekend to guarantee good conservation and avoid breakage.
My order arrived broken, what can I do?
It is not usual, we have a ratio of one breakage or damage for every 450 orders since the experience of these years has taught us that we have to give more importance to the packaging than to the speed of shipping. If your order has been damaged, We ask you to take some photos, send them to us by email to info@savourshop.es and we will contact you to find the most beneficial solution for you.
What transport companies do you work with?
Mainly and for a few years, with Chronoexpress 24 hour service, for orders to the Islands the same except that sometimes UPS is cheaper if it is an order with a lot of weight. On other occasions we use certified mail
Can I organize my pick-up? What happens if I'm not at home?
Of course you can organize it yourself if you work regularly with another company other than the one we use and it works out more for you.
If you are not at home, the delivery person has the obligation to call you to be able to make another delivery when things are better for you. In the event that you do not do so or you see that two - three days have passed since the email we sent you with the tracking number, ask us for information at info@savourshop.es or at 934334300 and we will try to fix it as soon as possible.
Why do I have to pay more for cash on delivery?
Because they charge us for that service, we really no longer ship with this method
Hello, it's been a few days and I have not received my order, so I have opened a case in Paypal, what happens now?
If the order has not been sent, it is quite likely that we will make the refund and cancel the order. Once the case is opened, it represents a great loss of time for us, so we prefer to return the money due to the loss of confidence on the part of the buyer and our.
If the order is sent and/or received and everything is in order on our part, we hope that the customer withdraws the claim and if not, we simply wait for Paypal to close the case in our favor.
