Purchase and shipping conditions

We are still open, in fact we have not closed during all this time, the only thing that has changed is:

- Delivery times: Currently, although we are working on improving it, right now we are at about 2-3 business days.

- If you are from Barcelona city, you can have the products in 1 hour through https://www.deliberry.com/savourshop (only products available)

- You can use restaurant ticket through https://www.mentta.es/savourshop

- Fresh products: they are available again although somewhat scarce in terms of galangal. Easier for lemongrass or turmeric. Impossibility of pandan leaves

Well, surely we left something out, having said that, thank you very much to all of you who during these months have gotten to know us, encouraged us to buy and, especially, to those who have given us many signs of encouragement and affection

We will get out of this, for sure.

SHIPPING AND DELIVERY TIMES

For orders in the city of Barcelona, ​​free from 20e

€4.95 for orders under €40 for shipments to mainland Spain

Free shipping from €40 for shipments in mainland Spain

Orders in stock will generally be sent within 7 business days following receipt of payment for the order and acceptance of the same by the Savor Shop Administration service, as long as the order is placed before 3:00 p.m. on a business day. .

If any of these items were not in stock, the customer would be informed and could choose between another product, wait for the order until the product arrives in our stock, or refund the amount of the product.

The average shipping time after acceptance and payment is between 24 and 48 hours in case of full stock availability.

At Savourshop there is no minimum order amount.

Our main courier providers are Correosexpress and Zeleris for orders over 25kg and Correos for shipments to the Balearic and Canary Islands.

For orders received from the Balearic Islands up to 5kg in weight, the price is €9.77 via Correos or UPS.

We do not ship to the Canary Islands, Ceuta, Melilla

The average price of shipping costs to these provinces is €12 for weights less than 5kg. We serve everyone, please ask weight and shipping costs to info@savourshop.es. We do not ship to islands in continental countries or Andorra.

The payment methods accepted at Savourshop are

  • Transfer to our ING account number:
    • ES62 1465 0150 5417 1755 8506
  • PayPal
  • Credit card without having to register through a payment gateway from our online store
  • Bank checks are not accepted.
  • For the cash on delivery method, there is a surcharge of €8 on shipping costs and, due to the pandemic, it is only an option for collection at the Post Office.

Savourshop is not responsible for the status of the order or the status of the products in the event that, for reasons solely due to the customer, they have not been able to collect the order via home delivery or agency delivery within a period of 7 calendar days from the indicated day. of shipping.

At Savourshop we appreciate the trust placed in us and we hope you enjoy our products.

Exchanges or Returns

  • Replacement policy:

    Savourshop offers its users two replacement options in the event that one or more products are not in stock for at least 3 business days.

    • Option A: “Do not buy the product if it is not available in stock in less than 3 days.” In this case, it will not be replaced by any other and we will proceed to create a discount voucher for the amount. This option must be indicated in the comments.

    • Option B: Savourshop replaces the product with a similar one based on our substitution rules in which we always favor the customer and provide even more expensive options at no charge to the customer. This option is by default when accepting our replacement policies. conditions.

      The user accepts that if he has chosen option B, the resulting order delivered will be in accordance with what was contracted and the User will not have the right to return the products with the exception of products in poor condition and without detriment to his right of withdrawal.

    • The return period for products purchased through the Savorshop.es website is 15 business days from the moment of receipt of the product or order at the place indicated by the customer.
    • Products requested for return must maintain the original packaging.
    • The transportation cost of returning the order or some of the products will be borne by the customer except in the event that the product is defective, in which case the shipping costs will be borne by Savourshop once the You have received the item and/or order and verified its status. Also in this case, the money for your purchase would be paid.
    • If you receive your product broken or in a defective condition, you must notify us within 24 hours of receipt so that we can proceed to notify the transport company.
    • Savourshop is not responsible for broken or lost shipments.
    • Returned shipments must be sent to Savourshop, C/Milà i Fontanals 64-68 local 4 08012 Barcelona
    • Savourshop reserves the right to refund the money as well as replace the product if there are stock problems on the part of the supplier.
    • You must communicate your return and reason through info@savourshop.es or at 93 433 43 00 from Monday to Friday from 10 a.m. to 2 p.m. and from 4 p.m. to 8 p.m.

    • Refunds will be made on the last business Friday of each month using the payment method you chose to place the order.

      If it is through Paypal it may take between 2-3 business days.

      By credit card it takes between 3 and 4 business days except for Revolut and American Express cards which have a longer wait.

      Savourshop, at no time, has the customer's bank details and everything depends on shopify payments, and Savourshop is not responsible for any problems that may arise over time.

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